Debby Heath Psychotherapy and Counselling

0432 941 237

Bella Vista, Sydney

"Courage starts with showing up and letting ourselves be seen"

Brene Brown



Provider means Debby Heath Psychotherapy and Counselling (ABN 29 364 992 301) of Bella Vista, NSW 2153, contactable on

Individual means you, the person using Provider’s Service, contactable on any email communicated to Provider.

  1. Introduction

While providing the Services, Provider collects Personal Information about Individual. This document describes how Provider collects, stores, uses and discloses Personal Information.

  1. Types of Information Collected

Provider may collect the following types of Personal Information about Individual:

  • names;
  • addresses;
  • email addresses;
  • dates of birth;
  • telephone numbers;
  • banking information;
  • IP addresses;
  • computer device information;
  • records of, or notes on communications between Provider and Individual;
  • details of products or services that Provider has provided to Individual; and
  • whatever Personal Information is included in content Individual posts on the Service or on the website of Provider.
  1. Sensitive Information

Provider may collect sensitive information about Individual, including Personal Information about Individual’s:

  • health, health services, health records, health information or health preferences;
  • ethnic origin;
  • political opinions;
  • religious or philosophical beliefs;
  • sexual orientation;
  • criminal records;
  • political affiliations; and
  • trade union or professional organisation membership.
  1. How Information Is Collected

Provider may collect Personal Information about Individual using the following methods:

  • from Provider’s website;
  • automated analysis of Individual’s use of Provider’s services; and
  • from Individual’s communications with Provider.
  1. Deletion of Personal Information

Provider deletes Personal Information when it is no longer needed, subject to legal requirements for mental health practitioners in relation to the retention of records.

  1. Disclosures of Information

Provider may disclose Personal Information to:

  • professional advisors;
  • a professional succession contact, who is obligated to keep the data confidential and contact clients in the event of a disabling incident occurring in respect of the Provider;
  • third party service providers;
  • payment systems operators; and
  • courts of law.
  1. Disclosing Information Outside Australia

Provider may disclose Personal Information to organisations outside of Australia such as:

  • payments organisations like Square;
  • analytics products like Google Analytics; and
  • email providers like Yahoo,

located in the United States.

By using the Services, Individual consents to the disclosure of their Personal Information to overseas recipients.

Provider will make a good faith effort to ensure that overseas recipients deal with Personal Information in a way that is consistent with the principles of the Privacy Act, but Individual will not have the same rights in relation to overseas recipients who handle their information as they would with Australian recipients.

  1. Privacy Contact

Questions or complaints from Individual relating to Provider’s dealings with Personal Information should be directed to Provider on

When Individual communicates a complaint to Provider, Provider will respond within two weeks, and seek to resolve the complaint entirely within one month if the nature of the complaint permits it.

Provider will make a reasonable effort to resolve the complaints or questions of Individual, and where Provider is unable to do so, Provider will attempt to explain why it is unable to do so.

If Individual considers a matter remains unresolved, Individual may contact the Office of the Australian Information Commissioner (OAIC) (

  1. Accessing Information

Under privacy law, Individual has the right to contact Provider to modify or obtain Personal Information held about them by Provider.

  1. Changes To This Policy

Provider reserves the right to make changes to this document in the future, either to:

  • comply with changes in Australian privacy law, or
  • to reflect changing business practices.

It is the responsibility of Individual to regularly check this document for such changes. 

  • Definitions
  1. Personal Information

means any information that is categorised as ‘personal information’ or ‘personal data’ under privacy law, or is otherwise regulated by privacy law.

  1. Privacy Act

means the Privacy Act (1988) Cth

  1. Service, Services

means the services provided by Individual to Provider, including the website at